Refund & Return Policy

Last updated: July 22, 2026

At HH Fashion, customer satisfaction is our priority. If you're not fully satisfied with your order, please review our Refund & Return Policy below to understand how we handle returns, exchanges, and refunds.

1. Return Window

We offer a 7-day return policy, starting from the date your order is delivered. Return requests made after this period cannot be accepted.

2. Eligibility for Returns
  • The product must be unused, unworn, and in its original condition.
  • Original packaging, tags, and labels must be intact.
  • The product must not be damaged due to misuse or negligence after delivery.
  • Proof of purchase (order number/receipt) is required for all return requests.
3. Non-Returnable Items
  • Used or worn clothing items.
  • Beauty & personal care products that have been opened or used, due to hygiene reasons.
  • Items marked as "Final Sale" or purchased during clearance/discount promotions, unless defective.
4. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 2 days of delivery along with your order number and photos/video of the product (including packaging). We will arrange a free replacement or process a refund after verification.

5. How to Request a Return
  • Contact us via our Contact Us page with your order number and reason for return.
  • Our team will review your request and share further instructions, including the return address if applicable.
  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.
6. Refunds
  • Approved refunds will be processed within 5–7 working days after the returned item is received and inspected.
  • Refunds for Cash on Delivery (COD) orders will be issued via bank transfer or store credit, as agreed with our support team.
  • Refunds for online payments will be credited back to the original payment method.
  • Original shipping charges (if any) are non-refundable, unless the return is due to our error (wrong/defective item).
7. Exchanges

If you'd like a different size or color instead of a refund, let us know when requesting your return. Exchanges are subject to stock availability of the desired item.

8. Return Shipping Costs

If the return is due to a change of mind, the customer is responsible for return shipping costs. If the return is due to a defective, damaged, or incorrect item sent by us, HH Fashion will cover the return shipping cost.

9. Contact Us

For any questions about returns, exchanges, or refunds, please reach out via our Contact Us page.